Contact Us

We're Here to Help

At OLTAVIQ, we value our customers and are committed to providing a convenient and reliable shopping experience.

Whether you have questions about our products, need assistance with an existing order, have questions about shipping and delivery, or require help with a return or refund, our customer support team is here to assist you.

We welcome your questions, comments, and feedback. Please feel free to contact us using the information below.

Customer Support

Email: service@oltaviq.com

Phone: +86 879 834 0062

For order-related inquiries, please include your order number in your message so that we can identify your purchase and assist you more efficiently.

How We Can Help

Our customer support team can assist you with:

• Product information and general inquiries.

• Order confirmation and order status.

• Payment and checkout questions.

• Shipping and delivery inquiries.

• Tracking information and delayed shipments.

• Return and refund requests.

• Damaged, defective, or incorrect products.

• Other questions related to your shopping experience.

Business Information

For transparency, please find our official business information below:

Brand Name: OLTAVIQ

Legal Company Name: Pu'er Leqi Technology Co., Ltd.

Business Address:

Warehouse No. 1, North No. 11 Road, Beijiao Community, Simao Subdistrict, Simao District, Pu'er, Yunnan Province, China (Sub-warehouses 5–6).

Customer Support Email: service@oltaviq.com

Customer Service Phone: +86 879 834 0062

OLTAVIQ is owned and operated by Pu'er Leqi Technology Co., Ltd., the business entity responsible for operating this website.

Order Assistance

To help us handle your inquiry efficiently, please provide the following information whenever applicable:

• Your full name.

• Your order number.

• The email address used when placing your order.

• A brief description of your question or concern.

• Relevant photos or supporting information, if applicable.

Our team will review your inquiry and provide assistance based on your situation.

Get in Touch

We appreciate your interest in OLTAVIQ and thank you for choosing our store.

For all customer service inquiries, please contact us through the following channels:

Email: service@oltaviq.com

Phone: +86 879 834 0062

Legal Company Name: Pu'er Leqi Technology Co., Ltd.

Business Address:

Warehouse No. 1, North No. 11 Road, Beijiao Community, Simao Subdistrict, Simao District, Pu'er, Yunnan Province, China (Sub-warehouses 5–6).

Thank you for shopping with OLTAVIQ. We appreciate your trust and look forward to assisting you.

The OLTAVIQ Customer Support Team